Observing for Social Risk
SMC4 searches and navigates the social media world seeking and finding conversations important to protecting your company’s brand and reputation while providing real-time support to your customers.
If your company is criticized or attacked through social media, this criticism can go viral before your company is even aware of the concern and goes into crisis management. SMC4 social media monitoring highlights social risks, enabling you to protect your company’s reputation.
SMC4 provides 24/7 automated social media monitoring, automatically redlining any negative mention of your company, immediately escalating any negative or concerning social media messages.
SMC4 social media observing reviews communications from Facebook, Twitter, LinkedIn, Google+ and many blogs, forums and sites, enables real time management and response of negative social communications, protecting your company’s brand and reputation.