SMC4 Features and Functions
SMC4 Automates Digital Information Capture, Control, Communication & Compliance
SMC4 is a complete social media, email, SMS, image and other digital information solution, which enables automated capture, control, communication and compliancy when adopting any digital information. SMC4 automatically analyses all inbound communication and takes specific actions on every inbound message, irrespective of where it came from.
All digital information is automatically captured as received and stored in their original form within micro-seconds. Multiple digital information and messaging feeds are captured, such as Twitter, Facebook, LinkedIn, emails, SMS texts and Google+.
Once captured in the incoming communication queue, their content is analysed to enable correct routing and prioritisation.
The routing of messages is key to ensure each is managed as quickly as possible. Routing is automated, as well as auto-responses that allow replies to be automatically sent back to the sender, e.g. to confirm the receipt of their message or acknowledge a specific type, such as an order or complaint.
Inbound communications can be routed to individuals, or sent to pre-set queues such as exception handling, workflow queues or a delete queue (in the case of auto-interpreted spam).
SMC4 content analytics is the key component behind the responding, routing, queueing and prioritisation. Please see our SMC4 Content Analytics page to see how these actions are automated
Find out more by clicking on the links below